Senior Technical Support Specialist - IT Infrastructure & ServiceNow Administration

Okada Manila · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000
Okada Manila is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team in Canggu, Bali. In this role, you will be responsible for providing technical support and administration for our IT infrastructure and ServiceNow platform. You will work closely with our internal teams to ensure smooth operation of our IT systems and provide solutions to any technical issues that may arise. If you are a passionate and dedicated professional with a strong background in IT support and ServiceNow administration, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Provide technical support and troubleshooting for IT infrastructure and ServiceNow platform,Monitor and maintain IT systems to ensure optimal performance and availability,Develop and implement ServiceNow workflows and integrations to support business processes,Collaborate with internal teams to identify and resolve technical issues,Document technical processes and procedures for future reference,Stay up-to-date with the latest IT trends and technologies to ensure our systems are secure and efficient

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or related field,Minimum of 5 years of experience in IT support and administration,Experience with ServiceNow administration and workflow development,Strong knowledge of IT infrastructure, including networking, servers, and storage,Excellent problem-solving and troubleshooting skills,Strong communication and interpersonal skills,Ability to work independently and as part of a team,Fluency in English is a must, local language is a plus

🛠️ Keahlian

ServiceNow administrationIT infrastructure supportNetworking and server administrationTroubleshooting and problem-solvingWorkflow development and automationDocumentation and process improvement
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