Customer Service Representative - Semarang Placement

Join Total Trans Logistics as a Customer Service Representative in Semarang! We are seeking a dedicated professional to monitor ongoing operations, coordinate with teams, and ensure exceptional service delivery. This role is perfect for individuals with strong communication skills and a passion for customer satisfaction. In this dynamic environment, you'll be at the heart of our operations, ensuring our customers receive the best service possible.

As a Customer Service Representative at Total Trans Logistics, you'll be responsible for managing customer inquiries, resolving issues, and maintaining high levels of customer satisfaction. You'll work closely with our logistics team to ensure smooth operations and timely delivery of goods. With a strong focus on customer service, Total Trans Logistics is committed to providing exceptional service to our clients. Join us in Semarang and be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

• Monitor ongoing operations to ensure smooth and efficient service delivery.
• Coordinate with internal teams to resolve customer issues and ensure timely resolution.
• Manage customer inquiries and complaints through various channels such as phone, email, and live chat.
• Provide exceptional customer service by addressing customer needs and concerns promptly.
• Maintain accurate records of customer interactions and service requests.
• Assist in training and mentoring new team members to ensure consistent service quality.
• Collaborate with the logistics team to ensure timely and accurate delivery of goods.
• Participate in continuous improvement initiatives to enhance service quality and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with logistics and supply chain operations is a plus.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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