Patient Service Associate (Healthcare Industry) - Full-Time

Join PERSOL as a Patient Service Associate and become a vital part of the healthcare industry in Bali. This role offers a unique opportunity to work in a dynamic environment, providing exceptional service to patients across various locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Patient Service Associate, you will be the first point of contact for patients, ensuring their needs are met with professionalism and care. This position is perfect for those looking to make a difference in the healthcare sector while enjoying Bali's vibrant culture.

At PERSOL, we are committed to delivering high-quality healthcare services. As a Patient Service Associate, you will play a crucial role in maintaining the hospital's reputation for excellence. You will be responsible for managing patient records, scheduling appointments, and assisting with various administrative tasks. This role requires a friendly and patient-oriented approach, as you will be interacting with patients from diverse backgrounds.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients with a warm and professional manner.
• Manage patient records and ensure accurate documentation.
• Schedule and confirm patient appointments using the hospital's electronic scheduling system.
• Direct patients to the appropriate healthcare providers and departments.
• Assist with administrative tasks such as insurance verification and billing inquiries.
• Provide information about hospital services and facilities.
• Handle patient inquiries and complaints with empathy and resolution.
• Collaborate with healthcare staff to ensure smooth patient flow and efficient service delivery.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum of 1 year of experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Familiarity with basic computer software, including Microsoft Office.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and time-management skills.
• Fluency in English, both written and spoken.
• Knowledge of healthcare terminology and procedures is a plus.

🛠️ Keahlian

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